Case studies

Customer Service Training

Customer Service

Achieved unparalled service & customer loyalty

4

Professional Certification

Workshops

Overview

At upGrad Work Better, we have an unwavering belief that an organization cannot be truly customer-centric unless it focuses on improving both internal and external customer centricity. Our competence in customer service skills training has enabled hundreds of companies to achieve customer delight and loyalty, helping them improve their profitability. Our deep understanding of customer expectations in different industries has enabled us to help clients stand out from the competition by creating a truly differentiated customer experience that leads to concrete, measurable improvements in critical metrics such as CSAT and NPS.

We have helped clients drive a customer-centric culture across their organization from top management to frontline executives. Our customer service training programs equip frontline service professionals with the skills to leave every customer with a feeling of ‘wow’ and manage irate customers professionally. We enable managers and senior leaders to improve and sustain the customer-centric culture in their organizations.

Let’s work together to help you deliver unmatched service excellence.

NO OF PROFESSIONALS TRAINED IN CUSTOMER SERVICE

OVER 150,000+

NO OF PROFESSIONALS TRAINED IN CUSTOMER SERVICE

OVER 150,000+

KEY INDUSTRIES TRAINED IN

BFSI, FMCG, MANUFACTURING, PHARMACEUTICALS, RETAIL, HOSPITALITY, AUTOMOBILE, EVENT MANAGEMENT, MEDIA

KEY INDUSTRIES TRAINED IN

BFSI, FMCG, MANUFACTURING, PHARMACEUTICALS, RETAIL, HOSPITALITY, AUTOMOBILE, EVENT MANAGEMENT, MEDIA

Comprehensive Workshop Portfolio

Our certification workshops are available as B2B and B2C versions, and can be customized to suit the industry-specific requirements of a client.

Learning Capsules

Learning Capsules are 90-180 minutes virtual instructor-led live online classes that provide an overview of the key concepts of a subject. They integrate seamlessly into a professional’s work day given their duration and online mode of delivery.

  • Brilliant Customer Service: Delight Your Customers
  • Fundamentals of Service: Managing Those Difficult Customers
  • Fundamentals of Service: Building Long-Lasting Customer Relations
  • Leading Great Customer Service: Get Your Team to Impress

Client Testimonials

Service Team Lead
of a leading Indian Bank

Excellent customer service training conducted for us. The workshop had ideal content for the group, the training was well delivered, and managed to keep the whole group engaged throughout. An important

HR Manager
of an Insurance Company

upGrad Work Better conducted On-the-Job Training (OJT) sessions for our frontline staff for an improved customer experience. Though it was a rigorous exercise to find so many trainers across different locations, the upGrad Work Better team was always enthusiastic and proactive and met the various project timelines throughout. The sessions were effective and helped drive a major service overhaul for our organization. Highly recommended for service excellence programs.

Senior L&D Manager
of a leading Indian Bank

The Service Excellence workshops conducted by upGrad Work Better made learning fun and enjoyable while delivering an impactful message to learners. Diagnostic calls and mystery audits were thorough and helped us understand our service team’s challenge areas. The training intervention, conducted over a period of 6 months for each batch, has shown visible improvement in our service delivery, all thanks to upGrad Work Better.

Case Studies

Customer Service Training

Media Features : Sales Training

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