Soft Skills and Behavioral training


Drive business results through real & sustainable skill development

In a survey by a global consulting firm, only 25% of respondents said training really improved their performance.
Reason – Companies focused very little on post program implementation of learning.

We are strong advocates of learning initiatives being linked to concrete business results and believe that learning must lead to real development of people and organizations. We have developed a holistic ‘Result Focused Learning’ approach based on years of experience with diverse industries. The approach focuses on achieving results through exhaustive diagnostics and impactful workshops backed by robust learning sustenance and measurement mechanisms.

Result Focused Learning Approach

Our approach has 4 critical elements, as depicted in the figure and explained below, which we believe are integral to any learning initiative’s success. Throughout the 4 stages, what runs as a strong common thread, is our ‘passion’ and ‘commitment’ to make each element and thereby, the whole initiative attuned to achieve the results desired by you.

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Result Focused Diagnostics & Customization

Our approach has four critical elements that ensure real and sustainable change in professionals while furthering organisational goals. Throughout the 4 stages, the focus is on achieving the results desired by you.

How We Work

A Result Focused Diagnostics

Diagnostics is the foundation on which the entire initiative is built and achieves the following objectives:

  • Helps clearly articulate and finalize the business results to be achieved.
  • Understand the challenges faced by the organization and the role holders to be trained.
  • Understand the current state and the desired state of the role holders with respect to skills, knowledge and attitudes.
  • Understand the current practices and processes followed.
  • Understand any other nuances specific to the role holders and/or the organization.

The above diagnostic objectives are achieved through various mechanisms. Some of the key ones are:

  • Face to face/telephonic/video interviews with key stakeholders & select role holders to be trained
  • Assessments
  • Field Visits
  • Mystery Audits
  • Assignments
  • Study of relevant internal data


We analyze all the insights garnered during diagnostics and present the findings, our analysis of the findings and our recommendations on the way forward in a structured & insightful Diagnostic Report.

How We Work

B Result Focused Customization

We offer bespoke solutions which are designed to suit your peoples’ specific development needs and the results you want to achieve. As per your organization’s learning and business needs, we offer three levels of customization using Kolb’s Experiential Learning Model:


In this level, we customize the content of the various learning methodologies to suit the learning objective and learners’ profile.


In this level, we customize the content of the various learning methodologies as well as the modules to suit the learning objective and learners’ profile.


In this level, we create new content altogether as per your organizational requirement.


Result Focused Active Learning Workshop

We employ ‘Active Learning’ in its true sense. The facilitator enables learning by encouraging learners to participate actively through self and group discovery rather than passively receiving inputs. We follow the 80-20 principle wherein the facilitator presents insights and concepts for only 20% of the workshop duration while 80% of the workshop duration is meant for the participants to actively participate in various learning mechanisms and leverage the collective wisdom of the batch. The onus of learning is on the learners, making the whole endeavour learner-centric.

Our workshops leverage the following methodologies to ensure the highest level of learner engagement and impact:

  • Energizers
  • Individual & team exercises
  • Demonstrations
  • Case Studies
  • Games
  • Idea factory
  • Role Plays
  • Stories
  • Team Activities
  • Videos
  • Brainstorming

The Learning Pyramid

Average Retention Rates

The Learning Pyramid

*Adapted from Naonal Training Laboratories, Bethel, Maine


Result Focused Learning Implementation

Learners often fail to implement the learning from a training session mainly because of the absence of a reinforcement mechanism and structured post program implementation initiatives. Our robust learning implementation tools, spread over 3 to 6 months after the training session, reinforce learning and help participants apply it to their daily work.

Some of the time-tested implementation solutions developed by our experts and widely used by many of our clients are:

  • WB Insights

    Insights is an extremely effective byte-sized learning reinforcement tool to engage participants for upto 6 months after a training program. They are well designed, co-branded emails of not more than 150 words each, discussing micro topics covered during the program. They take less than a minute to read and are extremely effective in retention as well as implementation of the concepts discussed.


    Our E-learning offering comprises of two parts: a) thousands of pre-designed courses and learning modules, delivered in partnership with Skillsoft, that helps participants hone their skills in areas such as Business & Leadership, Productivity & Collaboration, Digital Skills and more, and b) bespoke videos and courses in different formats, covering a range of soft skills & behavioural topics customised to participants’ learning needs.

  • WB Coaching Calls

    Coaching calls are designed to address concerns, resolve doubts, queries and give individual feedback to the participants after the workshop. The respective WB program facilitator coaches each of the participants over the telephone.

  • MyCoach

    myCoach is a breakthrough mobile app developed by Work Better which provides personalized coaching to address specific developmental need of the learner. Through the coaching app, the learner can chat via messages with subject matter experts (Coaches) to learn about a new subject, resolve queries and/or address challenges, to improve skills knowledge and attitude. Also, the Coach takes on the responsilibility of providing daily inputs in the form of Tips, Reminders and Motivations to help learners excel at the workplace. To know more about myCoach, please click here.


Result Focused Learning Measurement

Our approach follows Kirkpatrick’s Four-Level Training Evaluation Model. We work cohesively with you to measure specific parameters scientifically and objectively to help you achieve the maximum ROI for your learning initiatives.
Some of the mechanisms and tools we employ to measure learning effectiveness at each level of the Kirkpatrick model, depending upon your organizational dynamics, are:

Levels Measurement Tools

Reaction Structured feedback questionnaire

Learning Pre & post training knowledge, skills & attitude assessment, interviews or verbal assessments

Behavior Participants’ Reporting Managers’ observation and interviews over a period of time

Results Data collection & observation over a period of time.