Slide Our Expectations From every member of upGrad Work Better

We have grown as a company since the time we started. We may be a small company in a big market, but we have worked with some of the biggest organizations in this country and have a decent reputation for being a company that delivers great quality on scale. That said, we need to grow quicker still and at a massive scale. We believe that if we keep doing the right things strategically and, in our execution, nothing can stop us from being the most admired & sought-after company in the executive education space.

If we do this, there is potential for each one of us to grow financially, intellectually and emotionally – all while doing great work with amazing people in a fabulous environment. Can you think of anything more to ask for as far as your work life is concerned? For every person who joins us, it is important for them to know what we expect from everyone on the team.

    • If you have any issues/problems/teething troubles, DO NOT keep it to yourself.

    • Feel free to speak with the person concerned, your immediate manager or bring it to the management. Do it face-to-face or on email – whatever makes you comfortable. Our job is to ensure that each one of you are happy and are enjoying the work you do. So, don’t hesitate or wait even for a minute.

    • We may not have solutions to everything or agree with your point of view always, but we will at least tell you why we are doing things a certain way.

    • Most problems between people and teams occur because we tend to assume and jump to our own conclusions. Keeping your concerns to yourself tends to make a mountain out of a molehill.

    • Please learn to communicate directly yet politely with each other.

    • Ask questions and clarify doubts. If you don’t agree with or understand something, ask questions. Do not start a project or task without getting as thorough an understanding of it as possible.

    • Be bold & fearless. None of us, including the management, know for sure what’s right and wrong. Hence, don’t always assume what your manager or super boss is saying is right. Question everything; think for yourself. We want independent thinking people, not people who will quietly nod. However, once we take a decision on something, please buy into it and work whole-heartedly towards it. Never be scared to express your opinion or point of view. Never fear looking stupid in front of people.

    • Being open in communication also involves being good at giving or taking feedback.
  • Once a task is delegated to you, it’s your responsibility to get it done. If you need help, advice or a go-ahead on something, please follow up proactively till you get what you want. Saying “I emailed you & you didn’t reply; hence I couldn’t stick to the timelines” isn’t a valid reason.

  • We believe in a no-excuse culture. Once a task is given to you, put heaven and earth together to make it happen.

  • Once a job is given to you, the person delegating should feel confident that it will be delivered in a world-class manner.

  • Each one of us operates mostly independently with total freedom to do things their own way under their manager’s broad guidance. We cannot grow by creating too many dependencies.

  • Be switched on all the time. For upGrad Work Better to grow at a quick pace, we need all of us thinking about how we can get better or grow faster. That’s the thought that needs to be on your mind constantly. We need innovative ideas from all of us.

  • Treat upGrad Work Better like your own – once you are involved with the company at that level, your best will automatically come out.
  • Sleep smarter than you woke up.

  • We are a learning and development company. The one thing we must always focus on is to become better ourselves. Please treat your personal development as a priority. Find the time to expose yourself to good reading material and videos.

  • Our cumulative abilities as individuals are basically the ability of upGrad Work Better as a company. That’s why we take learning and self-development so seriously.

  • Are you becoming a better version of yourself at upGrad Work Better? If you are not, you are failing us, and we are failing you.

  • Learning and growing yourself is your personal responsibility. Please don’t rely on the system or your manager for it. Be a self-starter.

  • One of the best and continuous ways of learning and growing is the feedback that you get. Please solicit feedback from your immediate manager and peers all the time. Keep asking them to tell you how to better yourself and your work. In the same spirit, help others learn by giving them feedback.
  • Giving your best to your work is one of our key expectations from you. We want every person to apply themselves fully to their job.

  • You should honestly be able to look in the mirror and say that you gave your best, however big or small the task.

  • upGrad Work Better does not tolerate insincerity. We hire people when we believe they have tremendous potential. If we see you not meeting your own potential due to insincerity, we’ll be seriously disappointed, and it’ll also reflect in your appraisal and could be grounds for possible termination.

  • There are lots of companies where mediocrity and not giving your 100% will be tolerated. If the work you do is not a very important part of your life, we are not the right place for you.
  • Our goal is to build a great training company that is the best in the business, leading to all of us prospering professionally and financially.

  • Look at this as a long-term association – an association to build something great and for you to achieve your goals and dreams.

  • Think beyond your specific job profile. Think from the company’s perspective; think like an “intrapreneur”. Keep an eye out for what we are doing right, what we are not and what needs to be done. Bring your ideas/thoughts/feedback forward with absolute transparency. Feel free to bring up screw-ups or shortcomings on anything or anyone related to upGrad Work Better.

  • There may be times when you are probably involved in work that you may not necessarily enjoy doing. Out of the ten things you will be working on, there will always be those one or two odd jobs which may not excite you. You must always keep the bigger picture in mind.

  • Have realistic expectations and goals for yourself and upGrad Work Better as an organisation. Remember companies like Facebook and Google are an aberration to the normal and make for a miniscule percentage (not even 0.5%) of companies which see such great success in such a short span of time. Most careers & companies become great over years of focused efforts.
  • Since we train people, we are expected to do what we train others in too. If we don’t, it’s kind of embarrassing, right? For example, we can’t expect a client to trust us to train their people on sales, if we have not trained our own to sell well.

  • Sweat the small things out and ensure that we get things right, specially stuff like our communication, time management, customer service.

WHAT TO EXPECT IN THE FIRST THREE MONTHS AT UPGRAD WORK BETTER?

The first few months at upGrad Work Better are crucial because they are often the most difficult for people who come on board. Once they have been through the first three months, they end up loving this place and spend a considerable amount of time here. The following section is to prepare you for the journey ahead. Through your frustrations over your first few months here, please refer to this section constantly. upGrad Work Better is a rocket ship – we are growing at a fast pace year on year. The flip side of this fast pace is that we often don’t have enough TIME. We are too busy doing real work and getting things done. Therefore, expect the following over your first three months at Work Better.

01Maintain Open & Transparent Lines Of Communication

  • If you have any issues/problems/teething troubles, DO NOT keep it to yourself.
  • Feel free to speak with the person concerned, your immediate manager or bring it to the management. Do it face-to-face or on email – whatever makes you comfortable. Our job is to ensure that each one of you are happy and are enjoying the work you do. So, don’t hesitate or wait even for a minute.
  • We may not have solutions to everything or agree with your point of view always, but we will at least tell you why we are doing things a certain way.
  • Most problems between people and teams occur because we tend to assume and jump to our own conclusions. Keeping your concerns to yourself tends to make a mountain out of a molehill.
  • Please learn to communicate directly yet politely with each other.
  • Ask questions and clarify doubts. If you don’t agree with or understand something, ask questions. Do not start a project or task without getting as thorough an understanding of it as possible.
  • Be bold & fearless. None of us, including the management, know for sure what’s right and wrong. Hence, don’t always assume what your manager or super boss is saying is right. Question everything; think for yourself. We want independent thinking people, not people who will quietly nod. However, once we take a decision on something, please buy into it and work whole-heartedly towards it. Never be scared to express your opinion or point of view. Never fear looking stupid in front of people.
  • Being open in communication also involves being good at giving or taking feedback.

02Take Ownership and Responsibility

  • Once a task is delegated to you, it’s your responsibility to get it done. If you need help, advice or a go-ahead on something, please follow up proactively till you get what you want. Saying “I emailed you & you didn’t reply; hence I couldn’t stick to the timelines” isn’t a valid reason.
  • We believe in a no-excuse culture. Once a task is given to you, put heaven and earth together to make it happen.
  • Once a job is given to you, the person delegating should feel confident that it will be delivered in a world-class manner.
  • Each one of us operates mostly independently with total freedom to do things their own way under their manager’s broad guidance. We cannot grow by creating too many dependencies.
  • Be switched on all the time. For upGrad Work Better to grow at a quick pace, we need all of us thinking about how we can get better or grow faster. That’s the thought that needs to be on your mind constantly. We need innovative ideas from all of us.
  • Treat upGrad Work Better like your own – once you are involved with the company at that level, your best will automatically come out.

03Keep Learning and Growing

  • Sleep smarter than you woke up.
  • We are a learning and development company. The one thing we must always focus on is to become better ourselves. Please treat your personal development as a priority. Find the time to expose yourself to good reading material and videos.
  • Our cumulative abilities as individuals are basically the ability of upGrad Work Better as a company. That’s why we take learning and self-development so seriously.
  • Are you becoming a better version of yourself at upGrad Work Better? If you are not, you are failing us, and we are failing you.
  • Learning and growing yourself is your personal responsibility. Please don’t rely on the system or your manager for it. Be a self-starter.
  • One of the best and continuous ways of learning and growing is the feedback that you get. Please solicit feedback from your immediate manager and peers all the time. Keep asking them to tell you how to better yourself and your work. In the same spirit, help others learn by giving them feedback.

04Be Sincere. Give a 110% to The Work You Do

  • Giving your best your work is one of our key expectations from you. We want every person to apply themselves fully to their job.
  • You should honestly be able to look in the mirror and say that you gave your best, however big or small the task.
  • upGrad Work Better does not tolerate insincerity. We hire people when we believe they have tremendous potential. If we see you not meeting your own potential due to insincerity, we’ll be seriously disappointed, and it’ll also reflect in your appraisal and could be grounds for possible termination.
  • There are lots of companies where mediocrity and not giving your 100% will be tolerated. If the work you do is not a very important part of your life, we are not the right place for you.

05Keep The Bigger Picture in Mind and Think Long-term

  • Our goal is to build a great training company that is the best in the business, leading to all of us prospering professionally and financially.
  • Look at this as a long-term association – an association to build something great and for you to achieve your goals and dreams.
  • Think beyond your specific job profile. Think from the company’s perspective; think like an “intrapreneur”. Keep an eye out for what we are doing right, what we are not and what needs to be done. Bring your ideas/thoughts/feedback forward with absolute transparency. Feel free to bring up screw-ups or shortcomings on anything or anyone related to upGrad Work Better.
  • There may be times when you are probably involved in work that you may not necessarily enjoy doing. Out of the ten things you will be working on, there will always be those one or two odd jobs which may not excite you. You must always keep the bigger picture in mind.
  • Have realistic expectations and goals for yourself and upGrad Work Better as an organisation. Remember companies like Facebook and Google are an aberration to the normal and make for a miniscule percentage (not even 0.5%) of companies which see such great success in such a short span of time. Most careers & companies become great over years of focused efforts.

06Walk the Walk [The Most Important of Them All]

  • Since we train people, we are expected to do what we train others in too. If we don’t, it’s kind of embarrassing, right? For example, we can’t expect a client to trust us to train their people on sales, if we have not trained our own to sell well.
  • Sweat the small things out and ensure that we get things right, specially stuff like our communication, time management, customer service.

1 MAINTAIN OPEN & TRANSPARENT LINES OF COMMUNICATION

  • If you have any issues/problems/teething troubles, DO NOT keep it to yourself.
  • Feel free to speak with the person concerned, your immediate manager or bring it to the management. Do it face-to-face or on email – whatever makes you comfortable. Our job is to ensure that each one of you are happy and are enjoying the work you do. So, don’t hesitate or wait even for a minute.
  • We may not have solutions to everything or agree with your point of view always, but we will at least tell you why we are doing things a certain way.
  • Most problems between people and teams occur because we tend to assume and jump to our own conclusions. Keeping your concerns to yourself tends to make a mountain out of a molehill.
  • Please learn to communicate directly yet politely with each other.
  • Ask questions and clarify doubts. If you don’t agree with or understand something, ask questions. Do not start a project or task without getting as thorough an understanding of it as possible.
  • Be bold & fearless. None of us, including the management, know for sure what’s right and wrong. Hence, don’t always assume what your manager or super boss is saying is right. Question everything; think for yourself. We want independent thinking people, not people who will quietly nod. However, once we take a decision on something, please buy into it and work whole-heartedly towards it. Never be scared to express your opinion or point of view. Never fear looking stupid in front of people.
  • Being open in communication also involves being good at giving or taking feedback.

2 TAKE OWNERSHIP AND RESPONSIBILITY

  • Once a task is delegated to you, it’s your responsibility to get it done. If you need help, advice or a go-ahead on something, please follow up proactively till you get what you want. Saying “I emailed you & you didn’t reply; hence I couldn’t stick to the timelines” isn’t a valid reason.
  • We believe in a no-excuse culture. Once a task is given to you, put heaven and earth together to make it happen.
  • Once a job is given to you, the person delegating should feel confident that it will be delivered in a world-class manner.
  • Each one of us operates mostly independently with total freedom to do things their own way under their manager’s broad guidance. We cannot grow by creating too many dependencies.
  • Be switched on all the time. For upGrad Work Better to grow at a quick pace, we need all of us thinking about how we can get better or grow faster. That’s the thought that needs to be on your mind constantly. We need innovative ideas from all of us.
  • Treat upGrad Work Better like your own – once you are involved with the company at that level, your best will automatically come out.

3 KEEP LEARNING AND GROWING

  • Sleep smarter than you woke up.
  • We are a learning and development company. The one thing we must always focus on is to become better ourselves. Please treat your personal development as a priority. Find the time to expose yourself to good reading material and videos.
  • Our cumulative abilities as individuals are basically the ability of upGrad Work Better as a company. That’s why we take learning and self-development so seriously.
  • Are you becoming a better version of yourself at upGrad Work Better? If you are not, you are failing us, and we are failing you.
  • Learning and growing yourself is your personal responsibility. Please don’t rely on the system or your manager for it. Be a self-starter.
  • One of the best and continuous ways of learning and growing is the feedback that you get. Please solicit feedback from your immediate manager and peers all the time. Keep asking them to tell you how to better yourself and your work. In the same spirit, help others learn by giving them feedback.

4 BE SINCERE. GIVE A 110% TO THE WORK YOU DO

  • Giving your best your work is one of our key expectations from you. We want every person to apply themselves fully to their job.
  • You should honestly be able to look in the mirror and say that you gave your best, however big or small the task.
  • upGrad Work Better does not tolerate insincerity. We hire people when we believe they have tremendous potential. If we see you not meeting your own potential due to insincerity, we’ll be seriously disappointed, and it’ll also reflect in your appraisal and could be grounds for possible termination.
  • There are lots of companies where mediocrity and not giving your 100% will be tolerated. If the work you do is not a very important part of your life, we are not the right place for you.

5 KEEP THE BIGGER PICTURE IN MIND AND THINK LONG-TERM

  • Our goal is to build a great training company that is the best in the business, leading to all of us prospering professionally and financially.
  • Look at this as a long-term association – an association to build something great and for you to achieve your goals and dreams.
  • Think beyond your specific job profile. Think from the company’s perspective; think like an “intrapreneur”. Keep an eye out for what we are doing right, what we are not and what needs to be done. Bring your ideas/thoughts/feedback forward with absolute transparency. Feel free to bring up screw-ups or shortcomings on anything or anyone related to upGrad Work Better.
  • There may be times when you are probably involved in work that you may not necessarily enjoy doing. Out of the ten things you will be working on, there will always be those one or two odd jobs which may not excite you. You must always keep the bigger picture in mind.
  • Have realistic expectations and goals for yourself and upGrad Work Better as an organisation. Remember companies like Facebook and Google are an aberration to the normal and make for a miniscule percentage (not even 0.5%) of companies which see such great success in such a short span of time. Most careers & companies become great over years of focused efforts.

6 WALK THE TALK [THE MOST IMPORTANT EXPECTATION OF THEM ALL

  • Since we train people, we are expected to do what we train others in too. If we don’t, it’s kind of embarrassing, right? For example, we can’t expect a client to trust us to train their people on sales, if we have not trained our own to sell well.
  • Sweat the small things out and ensure that we get things right, specially stuff like our communication, time management, customer service.

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